Last Updated: 10/15/2026

Supreme Air Travels (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have regarding your information.

This policy applies to our website, mobile applications, and all related travel services (collectively, the “Services”). By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect only the information necessary to provide our travel services, process bookings, and communicate with you effectively.

a) Information You Provide Directly

• Identity Data: Full name, date of birth, gender, nationality, and passport details (including passport number and expiry date).

• Contact Data: Email address, phone number, mailing address, and emergency contact details.

• Travel Data: Travel dates, destinations, flight preferences, accommodation requirements, and special requests.

• Payment Data: Billing address and payment method details. Note: We do not store full credit card numbers on our servers. Payment processing is handled by PCI-DSS compliant third-party payment processors.

• Communication Data: Records of your inquiries, feedback, and correspondence with our team.

b) Information Collected Automatically

When you use our Services, we may automatically collect:

• Device Data: IP address, device type, operating system, browser type, and unique device identifiers.

• Usage Data: Pages viewed, features used, time spent on the Services, and interaction patterns.

• Location Data: Approximate location derived from your IP address. We do not collect precise GPS location unless you explicitly enable it for a specific feature (e.g., finding nearby offices).

2. How We Collect Information

We collect information through the following methods:

• Directly from you: When you fill out forms, create an account, make a booking, subscribe to communications, or contact us.

• Automatically: Through cookies, web beacons, and similar tracking technologies when you interact with our website or app.

• From third parties: Travel partners, payment processors, and verification services, but only when necessary to fulfill your booking.

3. How We Use Your Information

We use the information we collect for the following specific purposes:

• Service Delivery: To process bookings, issue tickets, confirm reservations, and provide travel documentation.

• Communication: To respond to inquiries, send booking confirmations, provide customer support, and send service-related notifications.

• Personalization: To tailor recommendations and improve your experience with our Services.

• Marketing: To send promotional offers and updates about our services, only with your explicit consent. You may opt out at any time.

• Legal Compliance: To comply with applicable laws, regulations, and lawful requests from authorities (e.g., immigration, customs).

• Safety and Security: To detect, prevent, and address fraud, security breaches, or technical issues.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. How We Share Your Information

We share your information only as described below:

• Travel Service Providers: Airlines, hotels, car rental agencies, and tour operators necessary to fulfill your booking. These partners receive only the information required to provide the service.

• Payment Processors: PCI-DSS compliant providers who process payments on our behalf.

• Technology and Analytics Providers: Third-party vendors who assist with website hosting, data analytics, and customer communication tools. These providers are contractually bound to protect your data and may not use it for their own purposes.

• Legal Authorities: When required by law, subpoena, or court order, or when necessary to protect the rights, property, or safety of Supreme Air Travels, our customers, or the public.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any change in ownership or use of your personal data.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Booking Records: Retained for 7 years after your last transaction for tax, accounting, and legal compliance.

• Marketing Data: Retained until you withdraw consent or request deletion.

• Analytics Data: Retained in aggregated, anonymized form for up to 26 months.

• Account Data: Retained for as long as your account is active, and for 12 months after account closure for administrative purposes.

When data is no longer needed, we securely delete or anonymize it in accordance with industry standards.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request correction of inaccurate or incomplete data.

• Deletion: Request deletion of your personal data, subject to legal retention requirements.

• Restriction: Request that we limit the processing of your data in certain circumstances.

• Portability: Request transfer of your data to another service provider in a machine-readable format.

• Objection: Object to processing based on legitimate interests or for direct marketing.

• Withdraw Consent: Withdraw consent at any time for processing based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, please email us at umrah@supremeairtravels.com or [umrah@supremeairtravels.com]. We will respond within 30 days. We may ask you to verify your identity before processing your request.

To opt out of marketing communications, you can click the “unsubscribe” link in any promotional email or contact us directly.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest.

• Access controls limiting data access to authorized personnel only.

• Regular security assessments and employee privacy training.

• Secure disposal of physical and electronic records.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including India, where our servers and operations are located. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete it.

10. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. The “Last Updated” date at the top indicates when the policy was last revised. Your continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Supreme Air Travels
5-9-95/1 to 4B/G-1/A, Alyssa Mahek Building,
Opp Red Rose Palace, Backside Hajj House,
Chapel Road, Abids, Hyderabad – 500001, Telangana, India

Email: umrah@supremeairtravels.com
Phone: +91 88855 66786 / +91 88855 65786

We are committed to resolving any concerns you may have. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.